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Contact Center, Call Center, Customer Support and IVR Software

Explore Callsavvy's features & offerings

Interactive Call Center

Inbuilt interactive soft-phone
Virtual assistant
Unlimited simultaneous 2-way calls
Smart Queue management, call routing & rotation to agent, unit or branch
Multiple caller ID support
Local & international call support
Dual-channel Call Recording
Unlimited agent
Call transfer to agent, unit, branch or mobile
Call summary and call grouping
Call widget for your website & apps

Interactive Call Centre with Self-Care Capabilities

IVR & Call-flows Builder

Simple no-code IVR builder
Voice & text-to-speech feature
Unlimited IVR stages & branches
16+ ready-made IVR scenarios
Virtual assistant integration
Easily integrate with other CRMs
Webhooks & Event notification feature

Support Tickets & Email Conversations

Convert inbound emails to tickets
Ticket categorization and prioritization
Multi-level escalation rule
Automated ticket responses & status management
Email-bot integration
Ticket assignment to agent or unit
Post-support feedback & rating
Ticket file management
In-built spam control engine
AI-powered response quality analyzer
Ticket widget for your website or app

Live Chats & Socials Conversations

Interactive mult-agent live chats
Support for social conversations on Facebook, WhatsApp, Twitter, Slack, Instagram & more
Share files and multi-media in chat
Intelligent spam control features
Easily switch between conversations
Chatbot with AI integration support
Live-chat widget for your website and apps

Case & Incident Management

Create & manage incidents
Assign multiple agents to incidents
Assign tickets, calls & more to an incidents
Comments and feedback tracking
Incident grouping & escalation

Calendar, Events & Schedules

Simple & intuitive calendar
Customized calendar page for your business and users
Event management & collaboration among your team members
Import events from other calendars
Export events to other calendars
Seamless host delegation feature
Up-coming event reminders
Share calendar invites via email with support for one-time use calendar link
Calendar widget for your website & apps

Video Calls & Virtual Meets

Host unlimited video & audio meetings
Fully browser-base with no app installation required
Unlimited meeting participants & attendees
Screen share sharing & white-board feature
Host control features
Participant admission & rejection features
Multi-stream meeting recording
In-meeting chat & file sharing feature
Instant vido call request
Meet widget for your website & apps

Knowledgebase & Help Center

Your own branded readymade help center
Simple & responsive design for easy navigation
Publish & manage knowledgebase articles
One-click access to voice and video call, chat & tickets from your help page
Embed mode support for website integration
Option to use your own domain

Contacts & Addressbook Management

Manage and share contacts among your team
Contact grouping with group assignment
Private & protected contacts
Move contacts between groups
Contact management and sync APIs

Auto-dialer & Call Campaigns

Hands-free auto dial tool
Dial multiple numbers from file or contact group
Caller ID selection
Call logging & recording
Set breaks between calls
Pause & resume at any time

Robocalls & Voice Broadcast

Broadcast pre-recorded audio or use our text-2-speech tool
Call duration control
Call status reporting
Option to route answered calls to agent or unit
Auto-redial function
Call broadcast & robocall APIs

SMS, WhatsApp & Email Campaigns

Run simple or advanced campaigns
Support for Voice, WhatsApp, SMS & Email
Import targets from contact group, custom list, CSV file or from remote resource
Campaign summary & delivery report
Subscriber privacy management
Multiple delivery accounts & identity management
Delivery account and sender address warm-ups
Delivery account load balancing & optimization

e-Forms & Online Survey Builder

Create and manage unlimited forms
Simple & intuitive zero-code form builder
Add advanced elements, medias & more to your forms
Custom form input validators with remote validation callback
Response management with feature to export responses to excel
Customizable post-submission actions
Duplicate submission protection
Form response management APIs

More Features

Team whispers, chat & file sharing tools
In-app call among team members
Blacklist management
Knowledgebase and article management
Module-level user access control & role management
Flexible billing with support for subscription-based or pay-as-you-go billing
Task manager
File manager with secure file sharing
AI-powered analytics
Custom report generation & data export via API

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